L & G 絕對重視顧客的個人私隱。在本網站購物的過程中，我們會徵求得並存有顧客的個人資料。資料除了會獲得妥善的保安及儲存外，所有在本網站上註冊的顧客及會員的個人資料，本公司只會用作處理購物、送貨、收款、顧客服務及會員通訊等用途，絕對不會轉讓、轉借或以任何形式讓其他公司用作與本公司無關的用途。顧客及會員可放心提供充足及準確的個人資料，以方便購物、出貨、顧客服務及訂單處理。

Privacy Policy Protecting your privacy is important to us. During the merchandise ordering process, we may collect the personal information you provide. It is always your choice whether or not to provide personal information through the Web site. The use of customer's personal information will solely be on the purposes of selling and shipping, collecting payment and customer services with lgvideo.com. Any personal information you provide will be treated with care and kept with high level of security. We will not in any ways sell, rent or give away customer's information other than the above mentioned purposes.

請恕我們只會在貨品缺貨無法訂購導致訂單被取消的情况下，才會進行退款。倘同一訂單所訂貨品全部缺貨，則貨款及運費均全數退回。如同一訂單部份貨品缺貨，則缺貨之貨品（連同相關運費）可獲退款。

Please note that we only refund to customers under the situation that the item is out of stock and cannot be ordered. If all items are out of stock and can’t be delivered in one order , all amount includes delivery fee will be returned. If part of items are out of stock but other items are available, the amount of items which are out of stock include relevant delivery fee will be refunded.

1. 透過網上信用咭付款方式的顧客，我們會將全數款項退回至顧客的信用咭户口內。退款會顯示於顧客的銀行賬單上。

1. If customers paid for their order by credit card, we will refund the amount into their credit card account. The refund will be shown on customers' credit card statements. Customers can contact their credit card service centre to confirm their refund.

2. 透過電匯付款的顧客，恕不能以現金退還。我們會給顧客一個現金代用券(Coupon)，將顯示在客?的?口中，讓顧客在下一張訂單中使用這次訂單的全數金額(連同運費)。

2. If customers paid for their order by money order, traveler cheque, or direct deposit, we are sorry that we cannot perform a cash refund for you. Instead, a coupon will be issued for you to use the amount for your next purchase.

我們只能在以下情况才會接受及處理退貨：
1. 貨品屬原廠損壞 (Defective from manufacturer)
2. 誤寄了與訂單不附的貨品，但必需保持原封未開啓

若附合以上其中一項原因，我們將樂意為顧客辦理退貨手續. 退貨程序如下：
收貨後 7 日內以電郵rma@lgvideo.com通知我們的顧客服務部，並請提供以下資料：

• 訂單號碼 (Order ID) 

• 貨品號碼及名稱 (Item ID and Item Name)

• 退貨原因 (Reason for Returning) 

當我們收到顧客的通知後，若附合退貨條件的會收到我們的電郵確定貨品可接受退回，並會得到一個退貨號碼 – RMA 編號# (Return Merchandise Authorization Number)。退貨必需有 RMA # 編號方會接受處理。顧客收到 RMA # 後，請以電郵內容及郵寄方法寄回貨品

至於郵費方面的處理方法如下：

1. 在貨品屬原廠損壞的情况下：
寄回的郵費需先由顧客自行支付。當我們收到退回貨品後，我們會先驗收貨品，若找到附合顧客列明退貨原因的問題，我們會給顧客更換新的同款貨品。更換了的貨品會隨顧客下一張訂單的貨品一同寄出，恕不會另行處理。至於顧客已付了的郵費，我們會同時間給顧客一個現金代用券(Coupon)，讓顧客在下一張訂單中折扣相等郵費的金額。如果我們找不到顧客列明退貨原因的問題，我們將不會接受更換，顧客已付了的郵費亦不會獲發還。並會把顧客退回的貨品留待下一張訂單(加上運費) 時一併寄回給顧客，若更換了或退回的貨品在寄回過程中受損，我們將不會再受理。若原廠損壞的貨品因供應商缺貨無法訂購，我們會以電郵通知顧客顧客可選擇改為訂購其他貨品或以現金代用卷(Coupon)退到客??口中，作下次購物之用。

2. 誤寄了與訂單不附的貨品，在仍保持原封未開啓的情况下：
當我們收到退回原廠包裝、未經開封的貨品後，我們會給顧客換回正確的貨品。貨品會隨顧客下一張訂單的貨品一同寄出。至於顧客已付了的郵費，我們會將相等郵費的金額以現金代用卷(Coupon)退回，作下次購物之用。若原廠損壞的貨品因供應商缺貨無法訂購，我們會以電郵通知顧客，顧客可選擇退款(只限於用網上信用咭付款方式的顧客) 或改為訂購其他貨品。

註： 
1) 所有未獲發給 RMA # 編號的退貨，我們一律不會處理。 
2) 若貨品在退貨的郵遞途中受損或遺失，我們一律不會處理。 
3) 若顧客在得到RMA # 編號後，在二星期內還沒有將貨品寄出，我們保留取消顧客退貨的權利。

We do not accept return of items except for the following situations:
1. The item is defective from manufacturer
2. Incorrect delivery (item received does not match the item ordered), under the condition that it has not been opened.

We are happy to accept your return if your reason is one of the above within 7 days of delivery of your order. The return policy is as follows:
Within 7 days of delivery of your order, email (rma@lgvideo.com) with the following information to order sales department:

• Order ID

• Item ID and Item Name

• Reason for Returning 

After receiving your return request and if your item can be returned, we will email you to confirm your return and you will be also given a RMA number (Return Merchandise Authorization Number). A return is only accepted with a RMA number offered by us. When you receive your RMA number, please follow our customer service's direction to to mail your item 

Shipping fee is handled as follows:

1. Defective from manufacturer:
Customer has to pay for the shipping fee first. After we receive the returned item, we will first check the returned item and confirm the reason of returning. If approved, we will mail a new item to you together with your next purchase. We will at the same time issue a cash coupon of the amount you paid for shipping, so that you can use it for your next purchase. If we cannot find the reason of returning, the shipping charge you paid will not be returned and the item will be send back to you together with your next purchase (with delivery fee of such returned item). If the returned item is damaged during the next shipment, we will not accept return again. If the defective item is out of stock or discontinued, we will inform you by email and you can get a cash coupon for next purchase.

2. Incorrect delivery (under the condition that it has not been opened): 
After we receive the item and checked that it has not been opened, we will mail the correct item to you together with your next purchase. We will at the same time issue a cash coupon of the amount you paid for shipping, so that you can use it for your next purchase. If the item is out of stock or discontinued, we will inform you by email and you can choose to get a refund or exchange of other items or cash coupon for next purchase.

Note: 
1) All returns without RMA number will not be handled.
2) If the returning item is damaged or lost during the return shipment, the return will not be handled and the payment will not be refunded.
3) If customer has not mailed out the returning items within 2 weeks after receiving the RMA number, we remain the right to cancel the return.